Theft from account

Near the end of August I met a lady called Mantsi Montoedi Financial Adviser Brooklyn Bridge Area Old Mutual Life Assurance Company (SA) Limited) Licensed Financial Services Provider She told me about a retirement annuity and I told her I once had one and that I was not interested, she then advised that they are not the same and she will check for me.

She contacted me later via email and I send her my payslip as she had said it depends on the salary you earn for how much they take per month and was not something I could choose for myself. On the 22nd August she send me an email reminding me to send my documents which was my payslip as discussed. I send her the payslip and later that day she send me an email saying the “new premium is 600” later the same day I received an email from her “Sorry, the premium for the new application minimum amount is R500.00 Thank You!”

Although no money was deducted from my account on the 25 august on the 21st September send her a mail to confirm no agreement was made between us and that I will not be taking the product/service “Hi Masti

Thank you for checking how much my premium would be, as per our discussion

But for now I will not be taking the Retirement annuity, maybe at a later time.

Kind Regards Bonolo”

Still no money was taken from my account on the 25 September 2017 and I figured there was no misunderstanding to my surprise on the 26 of October 2017 an amount of R600 was deducted from my account.

I called her about a week later to ask her why that happened, she said it was probably a mistake and I just need to go to the bank and reverse it , I told her I will not do that as it will have negative effects on my record and she needs to make sure she refunds it She said she will get back to me, that never happened and I send her an email "Morning Mantsi

As per our telephonic discussion on Friday.

R600 was deducted from my account on the 25 October 2017 by old Mutual with no Authorization from myself As the account holder please ensure this money is returned to my account immediately and that this kind of ********** Behaviour does not happen again.

Regards”

Still no reply a week later 20 November 2017, I called again she says she will see what she can do, later she sends me an email “Good Day I had a discussion regarding your matter with my manager just now, He says you can cancel the contract by writing a cancellation letter. I will call when I am done with the meeting. Mantsi Montoedi Financial Adviser Brooklyn Bridge Area Old Mutual Life Assurance Company (SA) Limited) Licensed Financial Services Provider +27 (0)12 ********** (telephone) +27 (0)12 ********** (fax) ********** (email) ********** (cell)”

I then rep**** “How do I cancel a contract I did not agree to in the first place.

Who gave you or old mutual authorization to take money from my account?

The same way you stole it from my account must be the same way you return it, you gave yourself Authority then now you want it from me”

Please help what do I need to do to get my money back and stop this woman from this ***** game she’s running because I'm am not the only one complaining.