1 reviews | Active since Jan 2018
The Worst Service when surrendering a policy
This has got to be the Worst experience i have ever gotten from Old Mutual.
I am trying to Surrender one of my policies that is taking 2 weeks so far with emails going back and forth between myself and the consultant.
I have sent all documentation and yet still no luck.
I will be canceling all policies i currently have with them and reporting to the ombutsman
REF: --GSENQ **********
Dear Jinal
Thank you for bringing this to our attention.
We apologise for the poor service and inconvenience this has caused.
We will investigate and contact you directly to resolve.
Regards
Brent Sellidon
Complaints Management
Dear Jinal
Thank you for bringing this to our attention.
We apologise for the poor service and inconvenience this has caused.
We will investigate and contact you directly to resolve.
Regards
Brent Sellidon
Complaints Management