The worst service to date

I am shocked to the core by the nonchalant energy from agent's I dealt with today. I made a withdrawal on the 6th of March from my investment account. I further requested my premium be increased. Two agents helped me on the day. I receive a call and an email days later to advise there is a form I need to complete which I do. I call in on the 22nd to follow up and I am advised the withdrawal did not go through due to the missing document. I am advised by the agent to go to the branch, if I was in Cape Town I would have to fly in to resolve the query. I call the said branch OM East Rand Mall, I proceed to speak to Pamela, I would fair better squeezing water from a rock. After multiple calls their line no longer goes through. Upset I call customer services again, this time I speak to Liam who seems to have a bit of sense. He advises the issue is with compliance. He cold transfers me to the department and I hold for 30min. I would later call in again cause the open to be called back is good as useless. Chantel shares the very same information I have and failed to produce a contact for the branch manager or the said department I need to deal with. My entire day ruined and airtime wasted on calling back and forth. At this point I wish to take my business elsewhere, my experience ruined by incompetence. Chantel in the end sent me a generic mail and hopefully I can get somewhere. At this point I would advise no one to join Old Mutual, a shame considering I was on the verge of expanding my services with them