The worst service I have ever experienced

Old mutual debited my personal account on the incorrect date and I incurred unpaid debit order fees due to this. I logged a request on the 26th of November 2015 to have these fees refunded back to me and only got a response on the 18th of December, long after their service level agreement. <br> <br> Clarissa Fortune then responded to my query and provided me with an impersonal standard response and left my query unresolved. Instead of calling me to get clarity on my ever-so-clear email, she requests for documents which i had already provided.<br> <br> I called their call centre (***) every day since then and I get the same response from the different consultants advising that my request had been escalated. I have also been promised call backs and i have not been called back even once. Subsequently I have also requested for cancellation forms and to no surprise, I have not received them. This is by far this worst customer service I have ever experienced and I will NEVER do business with Old Mutual ever again.