The worst service ever!

I have an investment account with Old Mutual and I have been trying to cancel the account and get my money back since March, till today I am being sent back and forth for MY OWN MONEY. Initially after completing the forms I was told that they do not accept electronic signatures, I mean really now? In this day and age they want people to print, sign and scan again. Are you guys not concerned about the environment since you prefer printed paper? Besides, why was this information not communicated in advance. Instead after sending the forms im told processing the documents takes 15 days, then a couple of days later they tell me they do not take electronic signatures and the Commissioner of Oath that certified the form must put their rank number. Why was this not communicated when the form was sent to the client? I must run up and down as if I do not have other things to do? Can someone sort this out. I am fed up with Old Mutual.