AP
Adelaide P
1 reviews | Active since Dec 2025
11 Dec 2025, 06:34
The Worst investment company
We have been struggling with a claim since October 2025, the worst and the most frustrating service we are experiencing. Every time we are requested of the same documents that have been submitted since last year,
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Old Mutual's replyOfficial
11 Dec 2025, 08:28Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply11 Dec 2025, 08:28
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
AP
Adelaide P's updateReviewer Update
22 Dec 2025, 12:00Clearly your acknowledgement email must be automated because up to this stage no contact has been made. In October when we tried to put the claim, we were sent from pillar to post until the estate account was closed by Nedbank. Months took place for it to be re-opened and now you are doing the same thing, how can you ask for another letter with an ID number from the bank when you know that the bank does not offer a letter with ID number because of the POPI Act, why did you not state that from the list of documents that were initially submitted. You spent two weeks asking for a picture, kept on sending pictures and you rejecting them till I went to Old Mutual Pinelands and Peter sent the picture himself, when I thought that was the last thing you ask for more documents that have been sent to you many times. Now the estate account might be closed again, what game is this.
AP
Adelaide P's update22 Dec 2025, 12:00
Reviewer Update
Clearly your acknowledgement email must be automated because up to this stage no contact has been made. In October when we tried to put the claim, we were sent from pillar to post until the estate account was closed by Nedbank. Months took place for it to be re-opened and now you are doing the same thing, how can you ask for another letter with an ID number from the bank when you know that the bank does not offer a letter with ID number because of the POPI Act, why did you not state that from the list of documents that were initially submitted. You spent two weeks asking for a picture, kept on sending pictures and you rejecting them till I went to Old Mutual Pinelands and Peter sent the picture himself, when I thought that was the last thing you ask for more documents that have been sent to you many times. Now the estate account might be closed again, what game is this.