THE WORST EVER!!!

What a terrible experience!!! The worst.

On the pphone the staff dont know what to do. Right now am on the call waiting for some one to pick up and assist, this is probably my 10th call this week and 5th email this week alone!! The consultants just keep quiet on the phone when they answer after holding for more than 15min!!! I can literally hear one breathing and people talking in te background but he / she is not relying to me!!

They dont even know what procedure to follow when client calls!!They hear the problem then stop responding!!! What kind of company is this??? QA??

I have a lapsed policy but they still deducted from my acc and one consultant literally said someone re-activated it, I even received an email saying it was re-activated in Jan HOW WITHOUT MY CONSENT? WHEN YOU SENT ME AN EMAIL DECEMBER THAT ITS LAPSED, WHO AUTHORISED THE RE-ACTIVATION?

This company must really invest in customer service! Consultants must be taught customer service and what to do. I spoke to 3 people saying that I want it to stay inactive /cancelled and I want a refund but no one can do that.

Last week someone said I must send an email to the GS email with my bank statements and ID copy which I did ob the 1st of Feb but still

I have never received such service ever!! ITS HORRIBLE!!