BM
Billy M
1 reviews | Active since Jan 2016
04 Jul 2019, 14:28
The worst customer service in the history of customer service
Good day,
We lodges a claim at Kolonade branch 3 weeks ago even today there is no payout.We have been sent from pillar to post to bring documentation and every second day we get a system generated message witch ask for the same documentation.We even went to to midrand branch hoping the results would be different.Below is the message that is sent my the system with the reference number.
We borrowed money from people to bury our loved ones hoping that the claim would be seem-less but this is the worst customer service ever.
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Replies (2)
Old Mutual's replyOfficial
04 Jul 2019, 16:02Dear Billy
We received your review of 4 July 2019.
We are sorry to hear about your service experience. We are investigating this matter and we will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
We received your review of 4 July 2019.
We are sorry to hear about your service experience. We are investigating this matter and we will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
Old Mutual's reply04 Jul 2019, 16:02
Official
Dear Billy
We received your review of 4 July 2019.
We are sorry to hear about your service experience. We are investigating this matter and we will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
We received your review of 4 July 2019.
We are sorry to hear about your service experience. We are investigating this matter and we will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
BM
Billy M's updateReviewer Update
05 Jul 2019, 14:17Thank you.The issue has been resolved.
BM
Billy M's update05 Jul 2019, 14:17
Reviewer Update
Thank you.The issue has been resolved.