The worst customer service experience ever!!

I have one of the worst experiences with old mutual customer services. Since 2021 I have been trying to cancel annual premium increase on my retirement annuity due to the after effects of Covid19 on my finances.

Whenever I would call they would put me on hold for hours and when I request a call back they would eagerly call me back but after hearing that I have a certain request I’d be transferred around different extensions with no help. I finally got help from a lady named Sarafina who sent me the forms to complete and I did so and sent them back to *** on the 03rd of November 2021, few weeks later I called to check if they received the form and they said there was nothing on my file and I resent the form only to receive an automated response with a ref no: CCPC***0 with a promise of a “you will soon receive a call from us” promise.

Its been 8 months now and I have not received any kind of help and I have been a client of Old Mutual for so many years now.