THE WORST CUSTOMER SERVICE!!

After weeks and weeks of being messed around, I am certain that no one working at Old Mutual knows how to solve their system issues. Everything is blamed on two-pot and a new system that was implemented which is without a doubt failing.

Escalations are raised with no feedback from management. Complaints are logged and no one bothers to acknowledge it, all you’ll get is an automated response. How do they expect their clients to feel valued?

The only time you’ll get feedback is when you call in and hold on for more than 30 minutes only to be told the same thing. “We’re working on it, please follow up in two weeks” what type of answer is that and to make matters worse, the issue is still not resolved after waiting 2 weeks!! Upon making the 100th follow up call you will discover that there was actually no movement within the last 2 weeks but as consolation you will be told “we have logged an incident”… logging an incident doesn’t help either because no one knows what they’re doing or how to fix technical errors on a system they implemented.

Old Mutual’s standard of service has deteriorated so much. It’s worse than dealing with a governmental department!