The Policy Was Canceled Due To Not Paying For 1 Month.

"Attention: Old Mutual

I am writing to express my extreme disappointment and frustration with the service provided by one of your consultants regarding my brother's funeral insurance policy. Despite consistently paying premiums since 2021, the policy was canceled due to a single missed payment, without prior notice or warning.

My brother, Dumisani Mjabe, passed away in June this year, and we were shocked to learn that the policy had been canceled. The consultant failed to notify us of the missed payment and instead chose to cancel the policy. This has caused immense emotional distress and financial hardship for our family, who were relying on the insurance payout to cover funeral expenses.

The policy numbers are ***[THE ONE THAT WAS CANCELED] and ***[NEW] ,CEB***6. I urge you to review this case and take immediate action to rectify this situation. We expect a higher level of service and compassion from a reputable company like Old Mutual.

I request that you:

- Reinstate the policy and process the claim - Provide a full refund of all premiums paid - Take disciplinary action against the consultant responsible if possible.

I look forward to a prompt response and resolution.

Sincerely, [Ntombikayise Bayise]