zM
zalika M

1 reviews | Active since Nov 2018

03 Dec 2024, 08:19

The OM team picked my case when I sent a tweet to them complaining that it’s been 80 days since I submitted my claim form

The OM team picked my case when I sent a tweet to them complaining that it’s been 80 days since I submitted my claim form. It’s supposed to be 21 days. They assigned an assessor to my case and within 5 working days, I received my money🤩. I do thank the social media (X) team and Kauthar a lot.

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Replies (1)
Old Mutual
Old Mutual's reply03 Dec 2024, 08:29
Official
Good day

Thank you for your kind words! We're thrilled to hear about your positive experience with our team, especially Kauthar and the social media team. We know how important it is to resolve claims promptly, and we're glad we could assist you effectively.

Regards
Old Mutual Team