The most poor insurance company

My name is Davlynn Jordan and I have never been so unsaturated with a funeral insurance company. I took out my funeral cover in 2021 and have been unhappy with the service so far that I am at a point where I want to cancel the policy all together. They don't deduct the premium when they should then want to threaten you in an SMS saying you policy will lapse after they took their time to deduct and you left enough money in the account. The last two months I paid the premium in at the ATM but they still threaten me over a sms to say the policy will be cancelled. When I called them regarding this they said they can't see the payments but my reference is my policy number as the lady that helped me in the branch gave me all the details to deposit but neglecting to tell me I should send proof of payment. The consultant over the phone gave me the email address I needed to send the proof of payment too and I did the same day but now they still dragging this out. I honestly don't care about this policy anymore and it is a shame paying from 2021 and loosing all that money. I would recommend no one to take out an old mutual policy because their service is poor and their staff in the branches don't know what they are doing.