The most disgusting experience. Do not even think of old mutua period! Run!

I submitted an application for a claim in November 2021 on 16th via e-mail and again via fax at your Old Mutual Branches witb a Old Mutual Consultant on 24th Nov 2021 and again with a old Mutual financial advisor on 1st Dec 2021. I am not impressed at all with your service as every time I call in to make a follow up im being told that not all documents were submitted and when I asked which documents are missing im told you will advise and when I inform you of the documents submitted, Im told you will escalate. And when I do another follow up you tell me the exact same thing you told me previously. What exactly is your problem? What is the delay really!!!? You are a huge inconvenience! Your very own financial adviser is following this up as well for me and she receives the same response from multiple consultants!!!!

I am fed-up at this point and disgusted at the level of incompetency this organization has!