HT
Hillie T
1 reviews | Active since Dec 2023
18 May 2026, 11:09
The gap cover is shocking.
The service is shocking. I am struggling for months now to get our gap cover claim sorted and everytime you just get an email saying it will take 7 to 14 working days to sort out. I submitted the claim begining for March 2026 and it is now 18/05/2026 and the claim is still not sorted.
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Old Mutual's replyOfficial
18 May 2026, 11:33Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply18 May 2026, 11:33
Official
Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,