1 reviews | Active since May 2016

10 May 2016, 17:09

The Evil Corporation that wouldn't - Old Mutual Sa

<p style="color: #555555;">I am disgusted with how Old Mutual has handled my father's case. It seems the big corporatin could not care less about the individuals it claims to serve.&nbsp;</p> <p style="color: #555555;">&nbsp;</p> <p style="color: #555555;">Terrible customer service, no response to emails and months and months of waiting. All for a man who has been through so much in the past year.&nbsp;</p> <p style="color: #555555;">&nbsp;</p> <p style="color: #555555;">Pathetic!</p> <p style="color: #555555;">&nbsp;</p> <p style="color: #555555;">&nbsp;</p>

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Replies (2)
Old Mutual
Old Mutual's reply13 May 2016, 15:28
Official
Dear Mrs Queen Thank you for bringing the matter to our attention. We will investigate and provide you with feedback to resolve. It is important to note that Hellopeter only assigned your complaint to us today due to having problems with their website. We apologise for any inconvenience caused. Regards Complaints Management
Old Mutual
Old Mutual's reply30 May 2016, 14:42
Official

Dear Mrs Cassiem

I refer to my email of 27 May 2015. We dispatched the letter to Dr Arendse today. We will assess the claim upon receipt of the medical report from Dr Arendse.

Please feel free to contact me via my email if you require any further assistance.

Kindest regards

Coleen Aanhuizen