MP
Mary P

1 reviews | Active since Oct 2018

07 Oct 2018, 09:35

The company is keeping my tax-free investment hostage and refusing to pay the money over to another financial institution as required by the laws of South Africa. I will be filing an official complaint with the Ombudsman and the Department of Trade and In

The company is keeping my tax-free investment hostage and refusing to pay the money over to another financial institution as required by the laws of South Africa. I will be filing an official complaint with the Ombudsman and the Department of Trade and Industry soonest. This is the WORST FINANCIAL SERVICES PROVIDER in the world. I advise everybody to avoid using them - since opening my tax-free plan they have even lost some of the capital that I invested. Now that I want to move it to a better company, they are refusing to do it and even refusing to respond to my messages.

0
Replies (2)
Old Mutual
Old Mutual's reply08 Oct 2018, 15:25
Official

Dear Mary

I acknowledge receipt of your complaint and apologise for the poor service you have experienced.

Please refer to my email and on receipt of your feedback, this matter will receive my further attention.

Regards

Carol Olckers

Complaints Management

Old Mutual
Old Mutual's reply09 Oct 2018, 14:07
Official

Dear maryannepilley

I refer to my emails and require your feedback in order to assist you with this matter.

Regards

Carol Olckers

Complaints Management