NM
Ntombizanele M
1 reviews | Active since Oct 2025
09 Oct 2025, 23:01
THE COMPANY IS A ****
I slipped in a coma in May 2025 and before that I never received any emails or telephone calls that said my debit orders were not going through, when my daughter phoned in September,she was told for it to be activated I need to pay what I owe. When a consultant came to see me in a hospital in September, she made a phone call to the company and she was advised to give me forms for the policy to be revived. When I did, I got a response from the company that my policy of 15 years cannot be reinstated because of the change in my medical health. . In other words life is predictable with OM. My policy is with Greenlight which OM has taken the product off their shelves.
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Old Mutual's replyOfficial
10 Oct 2025, 08:09Good day Ntombizanele,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply10 Oct 2025, 08:09
Official
Good day Ntombizanele,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management