GG
Gert Gertvanden.heever
1 reviews | Active since Sept 2025
04 Sept 2025, 15:10
The claim process was extremely slow and frustrating, I had to follow up multiple times over a month with no meaningful feedback
The claim process was extremely slow and frustrating, I had to follow up multiple times over a month with no meaningful feedback. Only after escalating the issue did I receive a response. I appreciate the final effort to resolve it,but the overall service was below expectations.
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Replies (1)
Old Mutual's replyOfficial
04 Sept 2025, 16:04Good day Gert, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply04 Sept 2025, 16:04
Official
Good day Gert, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management