T
Thapelo
1 reviews | Active since Nov 2022
19 Jul 2025, 10:51
Thapelo Letsoela
If there was a - i would get them there. I have emailed and called i dont recall how many times no response or assistance what so ever. Someone has access to my online profile I've tried to change passwords and update everything but they keep logging in somehow. Reported this but they never help I have closed all my accounts asked to cancel my profile they don't want to. Just received an sms now that I have logged into my account called the number they mentioned to call when you need help and they saying it's closed on weekends. Doesn't a bank have to have emergency service for cases like this?
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Old Mutual's replyOfficial
19 Jul 2025, 10:54Good day Thapelo,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply19 Jul 2025, 10:54
Official
Good day Thapelo,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,