THANKS FOR NOTHING!!

HI

I am writing this in tears, as we are siting with debts that we have to pay because Old Mutual doesn't take circumstances into consideration.

My mother took out a policy for my grand father, she passed away on the 08/07/2021 , and then my grand father passed away on the 14/07/2021 day before we buried my mother.

initial email was sent on the for them to assist as we needed the money to add for my grandfathers funeral.

We called and we were told that the need to send both the death certificated and ID's and beneficiary ID and bank statement.

No one cared to advised that the policy wont pay out since our mom passed away first.

After numerous calls and holding on for more than 30 min per call , today to be told that the policy wont pay out.

Old Mutual really needs to look at circumstances , as the policy was up to date and we were faced with the financial burden of 2 funeral in 1 week

I would really advise people to be very careful when choosing a funeral people with this company clearly they don't care and they don't take their customers situations into consideration.

Keeps my mothers hard earned money clearly we will have to pay all the moneys borrowed to bury our grand father because she decided to die first.