Thank you Shannon Wentzel !!!

While understanding how a call centre works, I was a bit frustrated when I called in 3 times and waited over 30mins for an agent to help me with an urgent SARS issue for a tax return.

I then opted to look for other communication channels that could help me get the required information, there were no Live Agents to chat to via the WhatsApp channel which is a concern as the bot service cannot answer complicated queries, so I tried sending Old Mutual SA a message via Facebook Messenger

I was extremely happy that I got through to Shannon Wentzel who assisted me with my request. The responses and and follow up on my request and service was awesome

Thank you Shannon Wentzel, I hope your managers and colleagues see this message and echo the same type of ethic you possess

Keep it up, SA needs more people like you in servicing!