Thank you Old Mutual For Resolving Our Problem

I was very upset with Old Mutual at the end of March and the way that my mother's "case" was handled, however today I received notification on behalf of my 81 year old Mom that the issue has been resolved. I can't begin to tell you how much peace this has given my Mom. Thank you Francois Baillie-Cooper for constantly communicating with me and your patience when answering all our questions. Well done Old Mutual. Truly grateful that you were able to understand our circumstances and assist. On a side note however, I just feel that if things had been handled differently from the beginning I would not have had to resort to hellopeter. It's too easy to say "sorry there's nothing we can do" telephonically; bearing in mind that you are often dealing with someone who has lost a loved one.