****test place to deal with

Old Mutual is by far the worst place to take insurance and funeral policies out on. I took a 6month break due to circumstances and put the arrangement in place with Old Mutual . I then went to the branch and asked them to please activate my account again to start debiting. 2months later I went back again and told them the debit did not go off I was then told the payment will go off the end of September which it didn’t in October I get a email stating my policy had lapsed . I went to the branch again and requested the payments and star payments go off but no help . Then I phoned in waited long for the call to be answered and then the agent has attitude and drops the call on me . I phoned back and logged a complaint bt nothing happend with the complaint then I asked the new girl who assisted me at this stage what I can do to reinstate my policy she advised I need to make a cash payment which I done while being on the ground home and I sent the proof of payment. 2 weeks later they see the payment bt now I have to wait another week for them to reinstate the account . They asking 13 security questions and if 1 is answered incorrectly they refuse to help you what *** is this . If you people don’t want business then the clients can take their business somewhere else . It’s because of the clients that there is a company keep that in mind