Terribly bad service

I'm frustrated and disgusted with the service from old mutual.Spend a year with no financial planner,got no notification from old mutual but I was charged the fees.the process of obtaining one was a nightmare that i eventually disinvested all funds due to bad,slow processes and advice.id rather grow my wealth in an organisation that knows how to deal with its clients and takes my growth seriously.I have lost all trust in old mutual.The complaints department are a month delayed.received calls about issues long after i disinvested.documents requested were never received.And the worst is having to wait for another payment for close to four months.every time I call I'm given a different story.Never have i had so many bad experiences with one service provider.How many times can you get it wrong?i have given old mutual the benefit of doubt for the last two years as i am fami**** with back office challenges and I'm not one to complain however this level of incompetence is unacceptable.This is not a brand i want to be associated with any longer....clearly they care very little for their brand and clients.And I'm still waiting for old mutual office to return my call.