Terrible, unprofessional service

I am so disappointed by the level of service from old mutual.

On the 25th July, my account had R 600 for my debit orders which was supposed to go off on the 26th however to my surprise I got a message that 2 of my policies bounced due to insufficient funds.

On Friday 30th July 2021 I called their call centre just to understand what happened to my money for the debit orders to bounce however the first consultant was so cute less and requested for me to send bank statements of which doesn't make sense as I bank with them (money account) and later advised that he will transfer me to another department since he can't assist me then hanged up the line.

I called again and this time spoke to a lady by the name of Sihle who was very impatient with me and kept repeating the same thing instead of answering my questions and kept placing me on hold to come back and tell me the same thing.

You could hear from the tone of her voice that she is irritated by me and later also hanged up the line.

And to this day I still don't have answers and when you call their call centre you hold for over 5 minutes just for a consultant.

I am very disappointed and just thinking of closing their money account since they don't have customer service.