SN
Samantha N
1 reviews | Active since Nov 2020
04 Nov 2025, 14:58
TERRIBLE SERVICES NO CUSTOMER SUPPORT
TERRIBLE SERVICES , THEY NEVER ANSWER THE CALLS, YET THEY HAVE A TOLL FEE NUMBER I HAVE BEEN SITTING FOR 2 HOURS NO ONE CALLED OR ANSWERED THE CALL. THE ADVISORS SEEM TO ALSO BE GETTING A FAT SALARY THAT THEY NEVER ANSWER OR RETURN YOUR CALLS. I AM ACTUALLY WONDERING ARE THEY NOW HAVE BECOME LIKE SOME OF THE **** COMPANIES OUT THERE
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
04 Nov 2025, 15:49Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply04 Nov 2025, 15:49
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,
SN
Samantha N's updateReviewer Update
05 Nov 2025, 12:48HONESTLY I DONT THINK OLD MUTUAL VALUES ANY OF THEIR CUSTOMERS, AS NO ONE HAS EVER TRIED TO CALL ME BACK SINCE, I WOULD ADVISE PEOPLE OUT THERE NEVER TO USE THE SERVICES FROM OLD MUTUAL AS THIS COMPANY SEEMS TO BE A **** TO TAKE PEOPLES MONEY, CAN YOU IMAGINE IF YOU HAVE TO PLACE A CLAIM WHAT CHALLENGES YOU WOULD HAVE TO GET THROUGH TO THEM FOR YOUR PAYOUT OF YOUR OWN MONEY.... THIS IS TERRIBLE. THEY DONT HAVE ANY SALES ADVISORS I ASSUME OR IS IT THAT EVERY ONE OF THEM HAVE SO MUCH MONEY THAT THEY HAVE MADE FORM PEOPLE LIKE YOU AND I THAT THEY DONT BELEIVE IN CUSTOMER SERVICES. THEIR SERVICES HAVE DECLINED OVER THE PAST YEARS, WORST COMPANY EVER TO DEAL WITH I THINK THEY NEED TO SEND THEIR SALES TEAM FOR SALES AND CUSTOMER SERVICE TRAINING AS THEY LACK THAT FROM EVERY ASPECT
SN
Samantha N's update05 Nov 2025, 12:48
Reviewer Update
HONESTLY I DONT THINK OLD MUTUAL VALUES ANY OF THEIR CUSTOMERS, AS NO ONE HAS EVER TRIED TO CALL ME BACK SINCE, I WOULD ADVISE PEOPLE OUT THERE NEVER TO USE THE SERVICES FROM OLD MUTUAL AS THIS COMPANY SEEMS TO BE A **** TO TAKE PEOPLES MONEY, CAN YOU IMAGINE IF YOU HAVE TO PLACE A CLAIM WHAT CHALLENGES YOU WOULD HAVE TO GET THROUGH TO THEM FOR YOUR PAYOUT OF YOUR OWN MONEY.... THIS IS TERRIBLE. THEY DONT HAVE ANY SALES ADVISORS I ASSUME OR IS IT THAT EVERY ONE OF THEM HAVE SO MUCH MONEY THAT THEY HAVE MADE FORM PEOPLE LIKE YOU AND I THAT THEY DONT BELEIVE IN CUSTOMER SERVICES. THEIR SERVICES HAVE DECLINED OVER THE PAST YEARS, WORST COMPANY EVER TO DEAL WITH I THINK THEY NEED TO SEND THEIR SALES TEAM FOR SALES AND CUSTOMER SERVICE TRAINING AS THEY LACK THAT FROM EVERY ASPECT
Old Mutual's replyOfficial
05 Nov 2025, 12:56Good day Samantha,
We’re truly sorry to hear about your experience, that’s not the level of service we aim to provide, and we understand your frustration.
Kind regards
Old Mutual Complaints Management
We’re truly sorry to hear about your experience, that’s not the level of service we aim to provide, and we understand your frustration.
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply05 Nov 2025, 12:56
Official
Good day Samantha,
We’re truly sorry to hear about your experience, that’s not the level of service we aim to provide, and we understand your frustration.
Kind regards
Old Mutual Complaints Management
We’re truly sorry to hear about your experience, that’s not the level of service we aim to provide, and we understand your frustration.
Kind regards
Old Mutual Complaints Management
Best regards,