UW
Ursula W
1 reviews | Active since Aug 2020
16 Apr 2021, 11:41
Terrible service when cashing out your saved money!
I have had a policy with old mutual for the past 30 years. Up to the point of submitting the forms, it went ok. Aside from the fact that each call you make to them will take at least 30 minutes of holding on. Now that it comes to cashing out the policy, they dont reply to my emails, when I finally get through to a consultant, she makes you hold on until your airtime runs out. I will never take another policy with this company again. They don't have enough call agents and when one answers they still cant give you any answers! 'Im seriously not impressed. They are riding the covid wave at the expense of other people and not paying money that is mine!
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Replies (2)
Old Mutual's replyOfficial
16 Apr 2021, 11:59Dear Ursula W
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Old Mutual's reply16 Apr 2021, 11:59
Official
Dear Ursula W
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
UW
Ursula W's updateReviewer Update
21 Apr 2021, 13:214 WORKING days later, 2 calls from Old mutual and still this issue is not resolved! Im advising all family members not to deal with Old mutual!
UW
Ursula W's update21 Apr 2021, 13:21
Reviewer Update
4 WORKING days later, 2 calls from Old mutual and still this issue is not resolved! Im advising all family members not to deal with Old mutual!