Terrible service, theft, no response on complaints

Old Mutual are very kind and persistent when they want you to sign up for their policies, last week on the 19th of November 2015 i requested for a cancellation on my policy and payment of my money.<br> <br> i submitted 2 documents with my banking details, and a 3 months banking statement. i then waited for a week as per the lady at the call centers request, i sent an email following up and received no response. i call in today the lady tells me there was an error with my banking details and the payment bounced. reason was they paid into the wrong bank, not a single call to let me know that 7 days ago they made an error on the payment.<br> <br> after that they go and debit more money from my account an the lady denies this saying it doesn't show on her system and i must send another bank statement and no person to address it to. <br> <br> surely this is a crime against a paying customer, we all make mistakes when you realize that you have own up and apologies.<br> <br> Old Mutual you have disappointed me, i am extremely upset. if i had an emergency what would happen?