Terrible Service! Please O, process my policy cancellation.

Item: Old Mutual
Rating: 1
Author: Tlangelani C

I have been an Old Mutual Customer for years and I am completely appalled by the shocking service I received. It's all roses until you NEED to cancel for very valid reasons. Not only do you need to consistently follow up but you start from scratch with every consultant.

Helpful (0)

Replies (2)

Old Mutual's replyOfficial

18 Oct 2019, 15:06

Dear Tlangelani Chuma
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. Regards

Carol Olckers
Old Mutual Complaints Management

Old Mutual's reply18 Oct 2019, 15:06

Official

Dear Tlangelani Chuma
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. Regards

Carol Olckers
Old Mutual Complaints Management

Tlangelani C's updateReviewer Update

23 Oct 2019, 10:09

Hi Carol,

Thank you for escalating my compaint. The Fourways Area Manager has been in contact with me and confirmed that

The policy has been canceled
Funds will be transfered into my bank account

I will let you know once everything has been concluded

Thanks
Tlangelani

Tlangelani C's update23 Oct 2019, 10:09

Reviewer Update

Hi Carol,

Thank you for escalating my compaint. The Fourways Area Manager has been in contact with me and confirmed that

The policy has been canceled
Funds will be transfered into my bank account

I will let you know once everything has been concluded

Thanks
Tlangelani