Terrible service of Old Mutual Customer Care

<p>I have been requesting Old Mutual since 2014 for my debit order to be converted to a stop order. everytime I will receive a confirmation with reference number to show that the branch that I initiated the request with sent my request through to customer care but everytime when I do a follow-up with cistomer care, as they are the ones I should do follow-up with, I will be told it's not done and then after a while I will have to go and do a new request. on my final request in December 2016 1 of my 2 debit orders was changed to stop order and I had to do follow-up with the other debit order. I told them that this time I will no longer be going to the branch to make a new request they will have to see with all the forms sent how to initiate it. In May 2017 the second debit order was then converted to a stop order with an amount of R630.20 and today I receive my payslip and I realise my stop order is now R314.20. I called customer service and was told 2 of my options have lapsed hence they are showing on stop order and they will be deducting from my savings.</p> <p> </p> <p>May I please be advised wh then initiated that request as last month's premium was deducted as a full amount and all of a sudden a have 2 options that lapsed with 1 of funeral in January 2017 and my life cover on the 04 June 2017.</p> <p> </p> <p>I will no longer tolate this from old mutual as they also do not communicate with me and I want all my options and premium deductions rectified as a stop order.</p>