Terrible service. No communication. No payout!

Extremely tired and frustrated!!!

I've been struggling with a claim for two months. The turnaround time is not the worst of it, it is the lack of feedback and poor communication, in fact zero communication from the so called administration department which has been sitting on the claim for well over a month.

There have been three escalations raised internally and still no clear indication as to why the delay. Yet the claim by Old Mutual representatives is that they aim to pay out within 10-14 days.

I've laid complaints to the complaints department, I have not even so much as received an acknowledgement of my complaint (three days later). Not sure what avenues to follow anymore.