Terrible service from unit trust department

<p>On the 27th of February I contacted old mutual with regards to my change of bank details as I was busy with a ***** case on my bank account and didn't want my stop order to bounce.</p> <p>The man was lovely and informed me to cal back as soon as i had those details, when I did I used the call me back service. It took 3 days for someone to contact me. I was told they would put a request in with the right department . </p> <p> </p> <p>My stop order bounced. 4 days later I got another call </p> <p>This time the gentleman said he would email me a form, I am yet to receive this form.</p> <p> </p> <p>Today a lovely man called me to follow up, he was so nice and put me through to a department the lady who answered informed me I was in the wrong department and put me through to another department who directed me to the Unit trust department. </p> <p>ALL persons we lovely until</p> <p> </p> <p>A lady answered her response shouting "hello hello hello" I could hear her perfectly and bam she put the phone down.</p> <p> </p> <p>After being on the phone for just under 9 minutes I'm appalled.</p> <p>All I want is to change my bank details - it has been 9 days 5 calls surely this should have been 5 minutes???</p>