Terrible service from Old Mutual's Section 14 transfer department as well as from Old Mutual's complaints department

I am trying to move my Old Mutual retirement annuity to Sygna via a Section 14 transfer. Sygnia initially sent a request to Old Mutual on 28 October 2025 to ask for the relevant forms to facilitate the transfer. Since that date, Sygnia has been following up with Old Mutual, with no response. I phoned Old Mutual on 18 November, and was informed that there are no notes on the system. The call center agent was friendly enough to give me her email address, and the relevant email with request from Sygnia was sent to her. She forwarded it to the Section 14 department and copied me in. Nothing happened. Sygnia escalated the matter to Old Mutual's complaints department, still no response. I phone this morning again, and was again informed that there are no notes on the system. The lady I spoke to did trace the emails that was sent to Old Mutual, so the request was received by Old Mutual several times, but it is not being attended to.