1 reviews | Active since Jan 2021
TERRIBLE SERVICE FROM OLD MUTUAL
My husband passed away end of November and I submitted the claim with Old mutual beginning of December but I was told they needed the letter of Authority in order to assist me. I went up and down trying to get the Letter and eventual I got it and took it to one of OM branch in Port Elizabeth. Two days later they told me they need an Estate Account, I went to open one and I sent it to them. Few days later again they told me they still waiting for the two documents that I already sent to them. I then went to the branch again to submit the docs and no body came to me I had to phone around to the head office and they dont even bother to answer the phones, I sent an email that I got a response after 7 days to say they still waiting for the documents I took to the branch. i then again went to the branch and they told me they sent the docs to the head office and they dont know what is the delay now. I am still waiting its almost a month now waiting for the funeral payout from Old mutual and they keep sending me left and right with no success. Please assist.
Below is the last sms they sent me with all the references for the claim:
"Old Mutual: Linda Ginyizembe Linda Ginyizembe. Thank you for providing the information to complete your request on ***B2. In order for us pay the claim we require the Letter of Authority/Executorship obtainable at the Master of the High Court/Magistrate*€*s Court and an Estate Late account in the name of Vusumuzi Elliot Ginyizembe . Tel ***. Ref CEA***."
My worry is, until when are they going to play this merry go round with m? . I am wearing black attire in moaning of my late husband and they want me to go in an out of their offices everyday with no better results.
Mr Dabula asked me to send the letter of authority again. I asked him to call my daughter in Cape Town and give his email address but my daughter she was busy on the phone could not speak to him but he tried calling back but both his number and the branch's number do to voice mail the whole day.
Please assist again cause the is still still no help from Old Mutual.
My worry is, until when are they going to play this merry go round with m? . I am wearing black attire in moaning of my late husband and they want me to go in an out of their offices everyday with no better results.
Mr Dabula asked me to send the letter of authority again. I asked him to call my daughter in Cape Town and give his email address but my daughter she was busy on the phone could not speak to him but he tried calling back but both his number and the branch's number do to voice mail the whole day.
Please assist again cause the is still still no help from Old Mutual.
I just want to express my gratitude to you guys for helping me with the query/complaint that i had with Old mutual.
It has been sorted out and they paid me for my claim.
Thank you so much and I hope that this platform continue helping other that are in need like me.
I just want to express my gratitude to you guys for helping me with the query/complaint that i had with Old mutual.
It has been sorted out and they paid me for my claim.
Thank you so much and I hope that this platform continue helping other that are in need like me.