Terrible service from Old Mutual

<p>I am extremely dissapointed with Old Mutual's customer service. Actually, it doesn't exist. I have a funeral policy with Old Mutual and my father passed away. I then called them on the 24th August and i was advised by a consultant to submit documents which i did on the morning of the 24th to ********** I then received a reference number. I waited and didn't receive any communication. I then decided to follow up on the Monday, the 29 August and the consultant i spoke to advised me that nothing has been done yet on the claim - I MEAN 6 DAYS AFTER CLAIM WAS SUBMITTED and considering that this is a funeral policy claim. She then promised that she will escalate the matter and get the claim sorted. i had to follow up again today as i haven't recevied any communication from them. I called and had to hold until i ran out of airtime. I sent another email requesting feedback but nothing. Can someone at OLD MUTUAL just get back to me and advise what is happening regarding my claim???? I need my money to pay for funeral expenses and i need it URGENTLY!!! i have a couple of policies with them and if this is how they tream me i might as well find another company. I am so sick of this.</p>