Terrible Service from Greenlight Call Centre

Good day,

On the 11/09/2017 at approximately 16:40, I contacted the Old Mutual call centre to query my Greenlight saving account. I was routed to and assisted by Larry. Larry was not in the department I was looking for so he was unable to assist, but he politely transferred me to the correct team.

At about 16:45 I got through to an Old Mutual representative from the Greenlight call centre. I was not happy with the way she spoke to my wife and I (unfortunately I did not get her name). She was rude and her tone of voice suggested she was either frustrated, impatient, or she just did not want to do her job. I then asked her to forward me the cancellations forms, which I still have not received.

So, this is just to let you know that the reason why I am cancelling my account is 10% due to the lack of communication I received from Old Mutual and 90% due to the service I received from the call centre agent at Greenlight. Based on my experience, I will not consider Old Mutual for any further investments.

Please focus on the quality of service from your call centres, especially the Greenlight division.

Cheers.