TB
Thandi B
1 reviews | Active since Feb 2019
26 Jun 2024, 21:05
Terrible service from customer care
I was doubled debited my Old Mutual in May. Getting my money back is proving to be mission impossible. The service from their customer centre and complaints team is EXTREMELY terrible. Ive been asking for my money back for 3 weeks, and now they do not respond to my emails. Do yourself a favour and stay away from this company, if you value your peace of mind.
Helpful (0)
Replies (4)0
Replies (4)TB
Thandi B's updateReviewer Update
02 Jul 2024, 08:39Still no feedback or refund received. I am really not happy with your service. I would not recommend anyone to take up your products. This is really frustrating
TB
Thandi B's update02 Jul 2024, 08:39
Reviewer Update
Still no feedback or refund received. I am really not happy with your service. I would not recommend anyone to take up your products. This is really frustrating
TB
Thandi B's updateReviewer Update
05 Jul 2024, 10:16Am I supposed to wait another month for you to refund the correct amount?
TB
Thandi B's update05 Jul 2024, 10:16
Reviewer Update
Am I supposed to wait another month for you to refund the correct amount?
TB
Thandi B's updateReviewer Update
09 Jul 2024, 08:04What else can I possibly do to get my money back? Please dont tell me you’ll email feedback because you haven’t done any of that since I opened this complaint.
TB
Thandi B's update09 Jul 2024, 08:04
Reviewer Update
What else can I possibly do to get my money back? Please dont tell me you’ll email feedback because you haven’t done any of that since I opened this complaint.
TB
Thandi B's updateReviewer Update
18 Jul 2024, 09:32Is this still an escalation? Im still waiting for my money
TB
Thandi B's update18 Jul 2024, 09:32
Reviewer Update
Is this still an escalation? Im still waiting for my money