Terrible Service form Old Mutual Advisor Kevin Talbot Pretoria East Area.

Good day.

I hope all is well.

My name is Jeremy Bermudez, and I have been a client of Old Mutual since 2017, with the assistance of financial advisor by the name of Kevin Talbot from the Pretoria East Area.

I am now currently in the need of a new financial assistance urgently, as on Friday the 6th of October, I have experienced unprofessional service from him.

On the 22nd of September, I have requested R25000 to be debited from my account on the 9th of October, but on Wednesday last week, I have found a great deal of a vehicle, that I have been planning since June of this year, and on Wednesday I have finally found what I have been looking for unexpectedly.

Therefore, as a result, I contacted Kevin on Thursday evening via WhatsApp if he could please try and stop the debit order on Friday, as I was hoping to use the R20000 as a deposit towards my car.

I understand, it was short notice, and I did apologize for the short notice and inconvenience, he then phoned me and said that I was messing around with him, and he also phoned me, and I was speaking to him I said that I know it's short notice, and that this just happened unplanned, his response was "these things don't just happen". And he hangs up on me, when I was still trying to explain to him.

I then sent him a message saying that , I understand his frustration, but there's was no need for rudeness, unprofessionalism and disrespect.

He then phones me back, extremely aggressive, by saying that he did not appreciate it that I called him, rude and he used a very awful term by saying that he always bends forward for me, and the most unprofessional thing, he is that he treated me like a small child and talking over me and not allowing to speak at all.

Therefore, I would like a new advisor, as I would not want to deal with Kevin Talbot at all.

I look forward to your response as soon as possible.

Regards,