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eP
erika P

1 reviews | Active since Mar 2009

18 Nov 2022, 08:32

Terrible service

Emails are never answered, call centre a nightmare.

Would be lovely if someone in the company would bother assisting. Mailing complaints does not even help - at my wits end

0
Replies (8)
Old Mutual
Old Mutual's reply18 Nov 2022, 08:34
Official
Dear Erika

We are sorry to hear about the service experience. We will investigate and contact you directly to assist.

Regards
Thabiet Mintin
Old Mutual Complaints Management
eP
erika P's update18 Nov 2022, 09:25
Reviewer Update
Pardon my asking but what is the turn around time for said contact?
eP
erika P's update18 Nov 2022, 09:32
Reviewer Update
I have rep****
Old Mutual
Old Mutual's reply18 Nov 2022, 09:41
Official
Dear Erika

Thank you.

Regards
Thabiet Mintin
Old Mutual Complaints Management 
eP
erika P's update18 Nov 2022, 09:46
Reviewer Update
Question now comes to mind as to how long the different departments are going to take to reply - matter ongoing since September
eP
erika P's update18 Nov 2022, 10:11
Reviewer Update
Have rep****

Keeping fingers crossed that other departments will actually reply
eP
erika P's update21 Nov 2022, 09:29
Reviewer Update
Good morning

I hereby wish to highly recommend the assistance received from Mogammad Mintin from the Pinelands branch - what a pleasure to deal with him - other agents should really follow his example.
Old Mutual
Old Mutual's reply21 Nov 2022, 09:38
Official
Dear  Erika

Thank you.

Regards
Thabiet Mintin
Old Mutual Complaints Management