Terrible Service Ever!

Very dissapointed at Old Mutual more especially to their branch in Mount Frere! My brother passed away on the 16th August 2019 and he had 2 separate policies with Old Mutual where he had his father and first born as beneficiaries, respectively. On the 19th August 2019 we went to the branch to submit the claim and we submitted everything and they said everything is in order they even opened a money account for us and said we should wait 48 hours and we will receive the money. Since then up until this day we haven't received a cent from them. No update, nothing! Up until we decide to go to them and find out what's the hold up and to our surprise everytime we get there they'll always ask us to resubmit everything or some of the documents and tell us to wait again 48 hours and its different people all the time telling us different stories. This is very tiring worse its an old person that has to do this up and down (my dad) since he is a beneficiary :(