Terrible service

I lodged a claim with Old Mutual almost three weeks ago. The two other beneficiaries received their payouts within three days, yet I am still waiting for mine.

I have been told repeatedly that they are “verifying” my account number. However, every time I call for an update, I am transferred from one department to another or given contact numbers that are not relevant to my claim. This results in me being passed around without any real assistance.

I have spent hours on calls due to constant transfers, and still no one takes ownership of the matter or provides a clear explanation. The lack of coordination and accountability is extremely frustrating and unprofessional.

I am simply requesting that my claim be finalised without further delays and that someone competent handles this matter properly.

Posting this on here because I have exhausted all other attempts to resolve it directly.