Terrible Service-Call Centre (Funeral Cover details)

I have been calling Old Mutual since 09H30 this morning. Have been holding for assistance these past 2 hours. I have spent over R120.00 on airtime only to be getting through to consultants who did not know what they are doing. Transferring me from pillar to post.

I need to find out why my Funeral Cover ( A ********** 5) debit order hasn't go through, that's it. I call Old Mutual on the number you provided on my statement. But no one can help.

No one can locate my policy, which I have had for the past 9 years. I speak to Gadieja Patel who without even taking my ID number tells me i'm through to the wrong desk. She tells me she can not call me back to transfer me because she is inbound.

This is after me telling her I can not recharge again after spending R120.00 airtime holding for you for 2 hours. She still insists on transferring me.

Kanyisa Ncemane- CEO. Please advise how you managed to employ all of the people i have been through to this morning. My calls can be traced with my cell number , if you'd like a feel of what your customer service is like.

I'm sitting here without answers. With a Funeral Cover for myself and family that has not gone through.

I shudder to think what will actually happen should something happen to me and my family has to claim. Will they have to go through this?

How can such a huge establishment like you treat customers like this. How does a client hold on for 2 straight hours and get no assistance?

Its appalling and shocking. Do you even care? Better if you employ a few people with courtesy than many people who do not care.

I'm not going to contact Old Mutual again.Someone in a senior position has better call me with answers to my enquiry and tell me when I will be reimbursed with the R120 I spent on airtime for absolutely nothing.