Terrible service by Ntombi old Mutual southdale

I visited Southdale branch on Wednesday 26th Feb 2019 to close my retirement annuity plan and withdraw the funds. I was assisted by an Ntombi who offered very poor service. It seems as if the network issues at the branch are my fault or my problem. I visited the branch with all the requirements needed for this transaction to be processed. I signed where I needed to and even left copies of the documents I was carrying to ensure that my request and purpose of visiting the branch is successful.

Only to get home and be told that nothing went through the system with no remorse or sympathy. Ntombi told me to go to another branch to redo the transaction which was a complete insult to me as a customer. She did not even explore all alternatives that she might have had at her disposal but quick to send me away. She was very casual about it as if it was my fault or problem. I am very displeased with such service.

Not to mention that I had visited that branch twice in that same afternoon. If they knew that they could not have been able to assist me on that day then why didn't they make me aware before returning for the second time? Now I am told that I need to go again for the third time? This is uncalled for! My time, petrol, and efforts for such a pathetic service and such unprofessional consultants?

I am very disappointed in Old Mutual. I expected better. During the telecon on the same Wednesday, I advised her that I will not go to the branch again for the same thing, she better find a way to assist me with my transition as I was there. She was then supposed to contact the head office to find a way to best help me without having to return back to the branch and call me back with the feedback. Until today, I am still waiting for her call which shows that she just doesn't care. She even said to me that "but you saw that the system was slow. It is not my fault", the audacity to speak I such manner and tone with the clients. You should train your consultants on good customer service. I was told that the transaction will be processed within 5 working days therefore I expect my money in my account no later than Wednesday the 04th of March 2020.

I will not go back to the branch as I already did twice already. I want my money no later than the 04th March 2020. I had already signed the documents and everything. What your system does afterwards should not inconvenience me.