TERRIBLE SERVICE AT OLDMUTUAL WHEN I WAS TRYING TO SURRENDER FROM POLICY : REFERENCE NUMBER CEA***

old mutual sent me an email informing me that now I can withdraw from my Early retirement policy if the fund value is not more that R15000, so view my fund on 11 June it was R 14936.78 i decided to withdraw.

I called the call center on the following no: .***on 11 July 2022,I was told that I must submit certified ID copy, complete a form(ANNUITY OPTION FORM) that was provided to via email by one of the consultants by the name of FEROZA JOBE with reference no:CEA***.

Then on 13 July 2022 when i was doing a follow-up i as told that i completed a wrong form, i was provided with another form, i completed that form but yesterday i got another email saying that i must completed the very same form i sent in 13 July 2022. meaning no one was attending my request to surrender from my policy.

Today i called again i was told that they have all the documents i must wait for 10-15 days starting from today while i emailed all the documents on 13 July 2022,

I am not happy about the service i received at oldmutual, but I am not surprised it is the same way I way treated back in 2016 when i submitted a death claim for my late Uncle Zondani Ndlovu They paid my claim very late I had to borrow money from the bank to continue with his funeral.