TERRIBLE SERVICE AT OLD MUTUAL

I would not recommend anybody to open policies with Old Mutual or even be within their institution because of their SERVICE - Firstly, I engaged with Old Mutual regarding a policy I had since 2012 of which NOBODY could pick up until I phoned FNB to verify the monies monthly were being paid to Old Mutual, after a week, I eventually got hold of a lady (Anika and then Melissa and then Suraya) who finally managed to pick up I had a Group Scheme investment, I then completed forms and provided documents to withdraw some funds out of this policy and it has been a nightmare - Ive had to phone Old Mutual to follow up constantly and then when I question the service with the contact call centre, nobody can answer me, I ask when the funds will be paid after 2 weeks of sending the forms and they tell me they cant say or give me a time frame even! I phone again today (3 weeks later) and am told to maybe follow up in 2 days time. I mean, me following up 2 to 3 times a week at 30 minutes a time, is a waste of my time, I am also in the sales industry and let me tell you, I have never received such poor service from an institute, this will be going onto all media platforms and also, your system is really not user friendly! I would love to know when I will be paid my funds of which I PAY FOR MONTHLY! Its like Old Mutual is doing me a favor when I pay monthly, not them paying for me! VERY disappointed after having many policies with Old Mutual