Terrible service at claim stage.

Inefficient staff and terrible service at claim stage compounded with false promises. The branch staff and customer services sing a different tune. Call centre requested documents which were never requested by Branch. The Branch promised the claim will be paid in 2 days, call centre agent 5 days and then i got an sms saying 10 days...........which is which? three days after had sent a claim nothing was done. it was only sent to head office after i had called, to which i spoke with a very rude Wendy Rhoda with a petronising attitude. Who was emphasizing her tone as though speaking to a insane person. left so much dead air before her responce.

"I was their customer" now i am complaining to you Peter

Regards Siyabonga