Terrible service and No way forward and lies

I am sooo disappointed with the service from OLD Mutual. <br> <br> I was interested in their investment account which I opened. The next thing I never received my contract yet I was debited for that month. When I tried calling in and asking for the contact, I was told that it would be sent to me. I called in about 3 times and nothing was sent. I decided that I will cancel the account and they told me I should send in a signed letter, which was done. Then I requested for a refund of the money invested and they said I should send a signed letter, which I have done as well. When I did a follow up a week later. I was told that my account was never cancelled and that i will be debited again for this month. <br> And I believe strongly that they delay the process to get more money from people.