Terrible Service and horrible treatment of your clients

On the 25 June 2023 I called to enquired about the savings I have put into a preserver fund at Old Mutual, only to be told that they had paid the money into my account, after sending proof and bank statements to Old Mutual clearly showing that this was not true, I never heard anything again from then, I then called 5 days later to ask for an update, only then was I told that they are putting it through to be investigated and someone will contact me within 48 hours, after 72 hours, I had to call again, and I called 3 times, nobody could give me an answer as to what's going on, then after calling for two weeks, the funds were all of a sudden back in the preserver, so I ask that they be paid out to another pension fund with another company (as I have called Old Mutual a total of 23 times and I want nothing to do with them). Once again I have been ignored, and till this day 14 August 2023, I have recieved no feedback. I have filled out all the relevant documentation and sent everything required that I was told to in June 2023 and still nothing! This is people's livelihoods and futures you are messing with. I have spoken to a number of "service providers" at Old Mutual and every time, have been left feeling frustrated and with no idea of how to progress, the service is appauling, and everytime I have asked to be put through to a manager, my request has been denied. If I could rate you a 0 I would.