Terrible service and feedback

In 10yrs I only received ONE statement.<br> Tried to contact Old Mutual via email on 12/01/15-GSENQ***, 26/01/15-GSENQ*** and another address on 26/01/15-BPM*** without any answer.<br> Decided to phone on 28/01/15, had to hold 8 minutes before getting an answer. Wendy Onrust assisted me, but advised that if I want to draw money on my policy I'd have to go to one of the branches. Completing the forms and emailing them back would take longer as this was not the normal process. Believing it would be faster going to the branch I went to the Vaal Mall branch on 31/01/2015 only to find that they were offline and not able to assist. I then drove to Three Rivers branch, but this was a Personal Financial Advisory service branch and not able to assist. 02/02/2015 I went to the Vaal Mall branch again, only to find that the ONE and ONLY person that could help me, could not log in to her computer and that they again will not be able to assist me. <br> There is a platoon of people sitting around doing nothing and not ONE can assist on policies! I requested that I'm contacted when her login is sorted out, but I'm sure they're still sitting around doing nothing, as no one has contacted me